https://tocpractice.org/wp-content/uploads/2015/08/logo.png00jelenafedurkohttps://tocpractice.org/wp-content/uploads/2015/08/logo.pngjelenafedurko2017-03-26 10:20:242018-06-07 15:51:04Focused Operational Performance Management Systems A design approach based on TOC Cause-and-Effect Thinking