https://tocpractice.org/wp-content/uploads/2015/08/logo.png00jelenafedurkohttps://tocpractice.org/wp-content/uploads/2015/08/logo.pngjelenafedurko2017-04-09 16:52:152018-06-07 15:50:47Focused Operational Performance Management Systems A design approach based on TOC Cause-and-Effect Thinking