We continue publishing Jelena Fedurko’s article Whatever We Do or Say Is for a Purpose (Part 2).  The continuation of the article looks into:

• Using the communication patterns discussed in Part 1 for communicating the major TOC logical tools: the U-Shape, the Cloud, the Negative Branch Reservation (NBR), the Injection;
• Major stages of the change implementation process
• How to persuade the relevant people to go for change